About this policy

This policy explains how Plush & Fidget collects, uses and protects personal information when you visit plushandfidget.co.uk, place an order or contact us.

Plush & Fidget operates as a sole trader business.

Email: support@plushandfidget.co.uk
Business address: 54 Adelaide Rd, Southall, UB2 5PX, United Kingdom

Information we collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.
  • Your billing and delivery addresses.
  • Details of your purchases, returns and refunds.
  • Payment status and transaction references.
  • Account information if you create an account.
  • Messages and information you provide when contacting us.
  • Technical information, including your IP address, browser type and device information.
  • Cookie and website activity information, where the relevant technologies are used.

We collect information directly from you and may receive payment confirmations and delivery updates from providers involved in fulfilling your order.

How we use your information

We use your information to:

  • Process orders and payments.
  • Arrange delivery.
  • Handle cancellations, returns and refunds.
  • Respond to enquiries and complaints.
  • Manage customer accounts where available.
  • Maintain website security and prevent fraud.
  • Meet applicable accounting, tax and other legal obligations.

If you do not provide information necessary to process an order, we may be unable to complete your purchase or arrange delivery.

Our legal bases for processing

We process personal information on the following bases, depending on the purpose:

Contract: Where processing is necessary to fulfil your order or take steps at your request before a purchase.

Legal obligation: Where processing is necessary to meet applicable legal requirements.

Legitimate interests: Where processing is necessary to respond to enquiries, protect our business, prevent fraud or maintain website security, provided your interests and rights do not override those interests.

Consent: Where we ask for your permission, including for optional marketing or tracking that requires consent.

Payments

Payments are handled through the payment service selected at checkout.

The payment provider processes information needed to complete the transaction. Its own privacy notice explains how it handles that information.

We use relevant payment confirmations and transaction references to manage orders, refunds and accounting records.

Marketing

Where we send marketing based on your consent, you can withdraw that consent at any time.

You can unsubscribe using the link in a marketing email or by contacting support@plushandfidget.co.uk.

Order confirmations, delivery updates and messages necessary to manage your purchase are separate from marketing.

Sharing your information

Where necessary, we share relevant information with service providers supporting our business, including:

  • Website hosting and technical support providers.
  • Payment processors.
  • Delivery and fulfilment providers.
  • Email and communications providers.
  • Accounting and professional advisers.

We may disclose information to authorities where required by law or where disclosure is otherwise lawful and necessary.

International transfers

Where a service provider processes personal information outside the UK, we must ensure that an appropriate lawful transfer arrangement applies.

Depending on the destination and circumstances, this may include UK adequacy regulations or approved contractual safeguards.

Contact us if you would like information about international transfers and the safeguards applicable to your information.

How long we keep information

We retain personal information for as long as necessary for the purposes described in this policy.

Retention depends on the type of information and the reason it is held. We consider:

  • The time needed to fulfil orders and manage returns.
  • Applicable tax and accounting recordkeeping requirements.
  • The need to handle complaints or legal claims.
  • Whether a customer account remains active.
  • Whether information is still needed for marketing or enquiries.

Information that is no longer required is deleted or anonymised where appropriate.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access should be limited to people and providers who need the information for their work.

Your rights

Depending on the circumstances, you have rights to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion.
  • Restrict processing.
  • Object to certain processing.
  • Receive certain information in a portable format.
  • Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To make a request, email support@plushandfidget.co.uk. We may need to confirm your identity before responding.

Withdrawing consent does not affect processing carried out lawfully before withdrawal.

Cookies and similar technologies

Our website may use cookies and similar technologies to support shopping functions and other website features.

Where optional tracking requires consent, it must only be activated after you agree. Please read our Cookie Policy and use the website’s cookie controls where available.

Complaints

If you have concerns about how we handle personal information, please contact us.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

Changes to this policy

We may update this policy to reflect changes in our services, practices or legal obligations. The current version will be published on this page.

Contact us

Email: support@plushandfidget.co.uk
Business address: 54 Adelaide Rd, Southall, UB2 5PX, United Kingdom