Shipping and Delivery Policy

Shipping and Delivery Policy

Shipping options

We offer the following shipping methods to eligible UK addresses:

There is no minimum spend or coupon required for free standard shipping.

Any charge for the paid delivery option is displayed at checkout before you complete your purchase.

Delivery time

Estimated delivery for both shipping methods is 3–5 working days after placing your order, including order processing and transit time.

Working days are Monday to Friday, excluding UK bank holidays.

Delivery estimates are provided in good faith. If we become aware of a significant delay, we will contact you with an update.

Delivery coverage

We ship exclusively to addresses within the United Kingdom. We do not offer international shipping.

Available shipping methods are displayed after you enter your delivery address at checkout. If delivery is unavailable to your address, you will not be able to complete your order.

For delivery enquiries, email support@plushandfidget.co.uk.

Dispatch confirmation

We will email you when your order is dispatched. Where tracking is available, we will include the tracking information.

Incorrect delivery addresses

Please check your delivery address carefully before placing an order.

If you notice an error, contact us as soon as possible. We will try to update your address before dispatch.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, email support@plushandfidget.co.uk with your order number.

We will investigate with the delivery provider and arrange an appropriate resolution.

Unless a different delivery period has been agreed with you, we will deliver your order within 30 days. Your statutory rights apply if delivery is delayed or does not take place.

Damaged deliveries

If an item arrives damaged, contact us with your order number and a description of the problem.

Photographs of the item and packaging can help us investigate, but your statutory rights do not depend on providing photographs.

Please see our Refund and Returns Policy for further information.

Responsibility for your order

We remain responsible for your goods until they are delivered to you or a person you have nominated, except where the law provides otherwise.

If your parcel is reported as delivered but you have not received it, contact us so we can investigate.

Contact us

Email: support@plushandfidget.co.uk
Business address: 54 Adelaide Rd, Southall, UB2 5PX, United Kingdom